FAQ and troubleshooting
Get quick answers to common questions and find solutions to technical issues you might encounter while using Voxifly.
What you'll learn
- Answers to frequently asked questions
- Solutions to common technical issues
- Tips for optimal performance
- How to get additional support
Frequently asked questions
General questions
Q: What is Voxifly? A: Voxifly is a customer feedback platform that helps you collect, organize, and prioritize feature requests through public boards, transforming user input into actionable development roadmaps.
Q: How does Voxifly differ from other feedback tools? A: Voxifly focuses on public, transparent feedback collection with built-in voting, roadmap visualization, and changelog features specifically designed for product development teams.
Q: Can I try Voxifly before purchasing? A: Yes! We offer a 14-day free trial for Pro and Business plans with full access to all features. No credit card required to start.
Account and billing
Q: What's the difference between personal and team accounts? A: Personal accounts are for individual users, while team accounts allow multiple members to collaborate on projects with role-based permissions.
Q: Can I change my subscription plan anytime? A: Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated.
Q: What happens if I exceed my plan limits? A: You'll receive notifications when approaching limits. You can upgrade your plan or some features may be restricted until you upgrade.
Technical questions
Q: Can I use my own domain? A: Yes, Pro and Business plans support custom domains. You'll need to configure DNS settings to point to Voxifly.
Q: Is my data secure? A: Yes, we use industry-standard security practices including SSL encryption, secure data storage, and regular security audits.
Q: Can I export my data? A: Yes, you can export your issues, changelog entries, and other data in standard formats for backup or migration purposes.
Common issues and solutions
Board not loading
Problem: Public board shows error or doesn't load Solutions:
- Check if board is published and active
- Verify domain configuration if using custom domain
- Clear browser cache and cookies
- Check if project has proper permissions set
Issues not appearing
Problem: Created issues don't show up on public board Solutions:
- Verify issue status is set to show on public board
- Check category and status visibility settings
- Ensure issue is not in draft mode
- Confirm user has permission to view issues
Email notifications not working
Problem: Not receiving email notifications Solutions:
- Check spam/junk folder
- Verify email address in account settings
- Check notification preferences
- Contact support if issue persists
Custom domain issues
Problem: Custom domain not working Solutions:
- Verify DNS CNAME record is correct
- Wait up to 24 hours for DNS propagation
- Check SSL certificate status
- Ensure domain is verified in Voxifly settings
Performance tips
Optimizing your board
- Use clear, descriptive issue titles
- Organize issues with appropriate categories
- Keep status names simple and clear
- Regular cleanup of old or resolved issues
Managing large projects
- Use pagination for large issue lists
- Implement effective categorization
- Regular status updates to keep roadmap current
- Archive completed or irrelevant issues
Getting help
Self-service resources
- Documentation: Comprehensive guides and tutorials
- Community forum: Connect with other Voxifly users
- Video tutorials: Step-by-step walkthroughs
Direct support
- Email support: support@voxifly.com
- Live chat: Available during business hours
- Priority support: For Business plan customers
Reporting bugs
- Use the feedback form in your dashboard
- Include detailed steps to reproduce
- Provide screenshots or error messages
- Specify your browser and device information
Next steps
- [Common issues] - Detailed troubleshooting
- [Performance tips] - Optimization guide
- [Getting support] - How to get help