Trials and grace periods

Voxifly offers trial periods for new users and grace periods for payment issues. Learn how these features work to manage your subscription effectively.

Trial periods

Pro and Business trials

• Duration: 14-day free trial
• Features: Full access to plan features
• No credit card: Required for trial start
• Automatic conversion: To paid plan after trial

Trial features

• Full functionality: Access to all plan features
• No limitations: Same limits as paid plan
• Support access: Full support during trial
• Data retention: Keep data after trial

Trial management

• Trial start: Begin trial immediately
• Trial monitoring: Track trial days remaining
• Trial extension: Extend trial if needed
• Trial conversion: Convert to paid plan

Grace periods

Payment failures

• Grace period: 7-10 days after failed payment
• Continued access: Full functionality during grace
• Notifications: Email alerts about payment issues
• Resolution: Update payment method to continue

Grace period features

• Full access: Maintain all plan features
• Data protection: Keep data safe during grace
• Support access: Continue receiving support
• Resolution time: Time to fix payment issues

Grace period management

• Payment updates: Update payment method
• Grace monitoring: Track grace period status
• Grace extension: Extend grace period if needed
• Grace resolution: Resolve payment issues

Subscription states

Active subscription

• Status: Current and paid
• Features: Full access to plan features
• Billing: Regular billing cycle
• Support: Full support access

Trialing subscription

• Status: In trial period
• Features: Full access to plan features
• Billing: No charges during trial
• Support: Full support access

Past due subscription

• Status: Payment failed, in grace period
• Features: Full access to plan features
• Billing: Payment issue resolution needed
• Support: Full support access

Canceled subscription

• Status: Subscription ended
• Features: Limited access to features
• Billing: No further charges
• Support: Limited support access

Unpaid subscription

• Status: Payment failed, no grace period
• Features: Limited access to features
• Billing: Payment issue resolution needed
• Support: Limited support access

Trial management

Starting a trial

1. Select plan: Choose Pro or Business plan
2. Begin trial: Start 14-day trial
3. No payment: No credit card required
4. Full access: Access all plan features

During trial

• Monitor usage: Track trial usage
• Test features: Explore plan features
• Evaluate value: Assess plan value
• Plan conversion: Plan for paid conversion

Trial conversion

• Automatic conversion: Convert to paid plan
• Manual conversion: Convert before trial ends
• Payment setup: Set up payment method
• Billing start: Begin regular billing

Grace period management

Payment failure handling

1. Payment failure: Payment method fails
2. Grace period start: 7-10 day grace period begins
3. Notifications: Receive payment failure alerts
4. Resolution: Update payment method
5. Continuation: Continue with active subscription

Grace period actions

• Payment update: Update payment method
• Payment retry: Retry failed payment
• Payment method change: Change payment method
• Grace extension: Request grace extension

Grace period resolution

• Payment success: Successful payment
• Subscription reactivation: Reactivate subscription
• Feature restoration: Restore full features
• Billing continuation: Continue regular billing

Best practices

Trial management

• Start early: Begin trial when ready to evaluate
• Test thoroughly: Test all plan features
• Evaluate value: Assess plan value
• Plan conversion: Plan for paid conversion

Grace period management

• Monitor payments: Monitor payment status
• Update methods: Keep payment methods current
• Respond quickly: Respond to payment issues quickly
• Maintain access: Maintain subscription access

Subscription management

• Regular monitoring: Monitor subscription status
• Payment management: Manage payment methods
• Billing awareness: Stay aware of billing cycles
• Support utilization: Use support when needed

Troubleshooting

Trial issues

• Trial not starting: Check plan selection
• Trial features: Verify feature access
• Trial conversion: Check conversion process
• Trial support: Contact support for help

Grace period issues

• Payment failures: Check payment method
• Grace period: Verify grace period status
• Feature access: Check feature access
• Billing issues: Resolve billing problems

Resolution steps

1. Identify issue: Determine problem
2. Check status: Verify subscription status
3. Update payment: Update payment method
4. Contact support: Get help if needed
5. Verify resolution: Confirm issue resolution

Next steps

• [Plans] - Detailed plan features
• [Usage tracking] - Monitor your limits
• [Billing providers] - Payment methods